Privacy Policy

Welcome to Dewey's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizz-deweys.rest, place an order, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all personal information processed by Dewey's Pizza in connection with our food ordering services, website operations, marketing activities, and any other services we may offer. We encourage you to review this document periodically, as we may update it from time to time. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.

1. About Us

Dewey's Pizza is a food service business operating in the United States. For any questions or concerns regarding this Privacy Policy or our data practices, you may contact us using the information below:

2. Applicable Laws and Regulatory Framework

As a business operating in the United States, Dewey's Pizza complies with all applicable federal and state privacy and consumer protection laws, including but not limited to:

• The Federal Trade Commission Act (FTC Act), which governs unfair or deceptive practices in commerce, including data privacy and security.
• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), which provides California residents with specific rights regarding their personal information.
• The Children's Online Privacy Protection Act (COPPA), which restricts the collection of personal information from children under the age of 13.
• The CAN-SPAM Act, which governs commercial email communications.
• The Telephone Consumer Protection Act (TCPA), which regulates telephone solicitation and SMS marketing.
• Any other applicable state-level privacy laws, including but not limited to the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), and the Connecticut Data Privacy Act (CTDPA), where applicable.

Where you are a California resident, additional rights and disclosures under CCPA/CPRA apply and are described in detail in Section 11 of this policy.

3. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below.

3.1 Personal Information You Provide to Us

When you interact with Dewey's Pizza — whether by placing an order, creating an account, contacting customer support, signing up for newsletters, or participating in promotions — you may voluntarily provide us with personal information, including:

• Identity Data: Your full name, username, or similar identifier.
• Contact Data: Your email address, telephone number, billing address, and delivery address.
• Financial Data: Payment card details, billing information, and transaction history. Note that full payment card numbers are processed by our third-party payment processors and are not stored on our servers.
• Order Data: Details of food and beverage orders you have placed, including preferences, dietary restrictions, and special instructions.
• Account Credentials: Usernames, passwords (stored in encrypted form), and security questions where applicable.
• Communications Data: Records of your correspondence with us, including customer support tickets, emails, and feedback submissions.
• Marketing Preferences: Your preferences for receiving marketing communications from us and your communication preferences.

3.2 Information Collected Automatically

When you visit our website pizz-deweys.rest, we automatically collect certain technical and usage information through cookies, web beacons, log files, and similar tracking technologies, including:

• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, and hardware model.
• Usage Data: Pages visited, time spent on each page, links clicked, search queries entered, referring URLs, and exit pages.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location without your explicit consent.
• Cookie Data: Information stored in cookies and similar tracking technologies on your device. Please see Section 8 for more details on our use of cookies.
• Log Data: Server logs that record information about your access to and use of our website, including timestamps, access times, and error reports.

3.3 Information from Third Parties

We may also receive information about you from third-party sources, such as:

• Social Media Platforms: If you connect your social media account (such as Facebook, Google, or Apple) to your Dewey's Pizza account, or if you interact with our social media pages, we may receive certain profile information from those platforms, subject to your privacy settings on those platforms.
• Analytics Providers: Third-party analytics tools may provide us with aggregated or de-identified information about website traffic and user behavior.
• Payment Processors: Our payment processors may share transaction confirmation data and fraud prevention signals with us.
• Delivery Partners: If we work with third-party delivery services, we may receive information necessary to fulfill and track your orders.
• Marketing Partners: We may receive information from advertising partners to help us target and measure the effectiveness of our marketing campaigns.

4. How We Use Your Information

Dewey's Pizza uses the information we collect for various business and operational purposes. We will only use your personal information where we have a lawful basis to do so. The primary purposes for which we use your information include:

4.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including coordinating delivery and managing order status updates.
• To create and manage your account on our website.
• To process payments and prevent fraudulent transactions.
• To provide customer support and respond to your inquiries, complaints, or requests.
• To send you order confirmations, receipts, shipping updates, and other transactional communications.

4.2 Website Operations and Improvement

• To operate, maintain, and improve the functionality of our website and digital services.
• To diagnose technical problems, conduct security audits, and protect the integrity of our systems.
• To analyze usage patterns and understand how visitors interact with our website in order to enhance the user experience.
• To develop new features, products, and services based on user behavior and feedback.

4.3 Analytics and Research

• To conduct data analytics and generate aggregate reports on website traffic, sales trends, and customer preferences.
• To perform market research and understand the demographics of our customer base.
• To measure the effectiveness of our advertising and marketing campaigns.

4.4 Marketing and Promotional Communications

• To send you promotional emails, special offers, newsletters, and information about new menu items or events, where you have consented or where we have a legitimate interest to do so.
• To display targeted advertisements on our website and on third-party platforms, based on your browsing behavior and preferences.
• To conduct sweepstakes, contests, surveys, and other promotional activities.
• You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].

4.5 Legal Compliance and Safety

• To comply with applicable laws, regulations, court orders, and government requests.
• To enforce our Terms of Service and other agreements.
• To detect, investigate, and prevent fraudulent transactions, abuse, security incidents, and other potentially illegal or harmful activities.
• To protect the rights, property, and safety of Dewey's Pizza, our customers, and the public.

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for their own direct marketing purposes. However, we may share your information with certain trusted third parties in the following circumstances:

5.1 Service Providers

We engage third-party service providers to assist us in operating our website and delivering our services. These providers are authorized to use your personal information only as necessary to perform services on our behalf and are bound by confidentiality and data protection obligations. Categories of service providers include:

• Payment Processors: To securely process your payment transactions.
• Delivery Partners: To coordinate and fulfill food delivery orders.
• Cloud Hosting Providers: To store and manage our website data and infrastructure.
• Email Service Providers: To send transactional and marketing emails on our behalf.
• Analytics Providers: Such as Google Analytics, to help us understand website usage patterns.
• Customer Support Platforms: To manage customer inquiries and support tickets.
• Advertising Networks: To display targeted advertisements on our website and third-party platforms.

5.2 Business Transfers

In the event that Dewey's Pizza is involved in a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or use of your personal information.

5.3 Legal Requirements

We may disclose your personal information if required to do so by law, or if we believe in good faith that such action is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request.
• Protect and defend the rights or property of Dewey's Pizza.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of our customers, employees, or the public.
• Protect against legal liability.

5.4 Aggregate and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

6. Data Security

Dewey's Pizza takes the security of your personal information seriously. We implement a variety of administrative, technical, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL)/Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive data, including passwords, are stored using industry-standard hashing algorithms.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We enforce role-based access controls and require strong authentication for system access.
• Payment Security: We use PCI-DSS compliant payment processors. We do not store full credit card numbers on our servers.
• Regular Security Assessments: We conduct regular security reviews, vulnerability assessments, and penetration testing of our systems.
• Incident Response: We maintain an incident response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

7. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information. We are committed to honoring these rights and will respond to verified requests within the timeframes required by law (generally 30–45 days).

7.1 Right to Access

You have the right to request access to the personal information we hold about you, including information about what categories of data we have collected, the purposes for which it is used, and with whom it has been shared.

7.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update much of your account information directly by logging into your account on our website.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain certain information where required by law, for fraud prevention, to complete transactions, or for other legitimate business purposes.

7.4 Right to Data Portability

You may have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that information to another controller where technically feasible.

7.5 Right to Opt Out of Marketing

You have the right to opt out of receiving marketing communications from us at any time. You may do so by:

• Clicking the "unsubscribe" link in any marketing email.
• Contacting us at [email protected] with your request.
• Updating your marketing preferences in your account settings.

7.6 Right to Opt Out of Sale/Sharing (California Residents)

Under the CCPA/CPRA, California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of service as a result of your exercise of privacy rights.

7.8 How to Submit a Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: pizz-deweys.rest

We may need to verify your identity before processing your request. We will ask you to provide certain information to confirm you are who you say you are. We will not use information provided for verification for any other purpose.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content and advertisements.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device by a website when you visit it. They are widely used to make websites work more efficiently and to provide information to website owners.

8.2 Types of Cookies We Use

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being set. Please note that disabling certain cookies may affect the functionality of our website.

For more detailed information about the cookies we use and how to manage your preferences, please refer to our full Cookie Policy available on our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our internal data retention and deletion procedures.

10. Children's Privacy

Dewey's Pizza's website and online ordering services are intended for use by adults aged 18 and older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If we learn that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information from our records.

In addition, in compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt action to remove such information.

If you are under 18 years of age, you are not permitted to use our website or services. By using our website and services, you represent and warrant that you are at least 18 years of age.

11. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights with respect to your personal information. This section supplements the rest of our Privacy Policy and applies solely to California residents.

11.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information:

• Identifiers (name, email address, IP address, account name)
• Customer records information (billing and delivery address, phone number)
• Commercial information (order history, purchasing preferences)
• Internet or electronic network activity (browsing history on our website, interaction with advertisements)
• Geolocation data (general location derived from IP address)
• Inferences drawn from personal information to create a profile about preferences

11.2 California Consumer Rights

As a California resident, you have the following rights under CCPA/CPRA:

• Right to Know: You have the right to request that we disclose information about the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collection, and the categories of third parties with whom we share personal information.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to direct us to not sell or share your personal information. To opt out, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of your sensitive personal information to what is necessary to perform the services you request.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

11.3 Submitting a California Privacy Request

To exercise your California privacy rights, you may submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "California Privacy Request."

We will respond to verified requests within 45 days, with an option to extend by an additional 45 days when reasonably necessary.

You may designate an authorized agent to submit a request on your behalf. We may require written authorization or proof of power of attorney before processing a request from an authorized agent.

12. International Data Transfers

Dewey's Pizza is based in the United States, and your personal information is primarily collected, stored, and processed within the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our website and services, you consent to the transfer of your information to the United States as described in this Privacy Policy. We take appropriate measures to ensure that any international transfers of personal data are carried out in compliance with applicable law and that your information remains protected to the standards described in this Privacy Policy.

Where we transfer personal data from other jurisdictions to the United States, we implement appropriate safeguards as required by applicable international data protection frameworks, including contractual protections with our service providers.

13. Third-Party Links and Services

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to read the privacy policy of every website you visit.

Additionally, if you use third-party platforms (such as social media platforms) to interact with Dewey's Pizza, the privacy policies of those platforms will govern the collection and use of your information on those platforms.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pizz-deweys.rest with a new effective date.
• Sending an email notification to the email address associated with your account (for material changes).
• Displaying a prominent notice on our website home page.

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

15. How to File a Complaint

We are committed to handling your personal information responsibly and addressing any privacy concerns you may have. If you have a concern or complaint about our data practices, we encourage you to first contact us directly so that we can resolve the matter:

• Email: [email protected]
• Website: pizz-deweys.rest

We will acknowledge your complaint within 5 business days and endeavor to resolve it within 30 days.

If you are a California resident and are not satisfied with our response, you have the right to file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

For concerns related to unfair or deceptive business practices, you may also file a complaint with the Federal Trade Commission (FTC):

• Website: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

Residents of other states may also have the right to file complaints with their respective state attorneys general or data protection authorities.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us:

We strive to respond to all privacy inquiries within 10 business days. For requests requiring identity verification or involving significant data processing activities, we may take up to 30 to 45 days as permitted by applicable law.